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📜 Nawabi Rasoi - Terms & Conditions (India)
Here is the content and conditions tailored for your cloud kitchen. This is ideal for your website, app, or the "About" section on platforms like Swiggy and Zomato.
1. Our Core Promise (Vegetarian & Vegan Policy)
Nawabi Rasoi is a 100% vegetarian cloud kitchen.
Vegetarian: All our food items, ingredients, and preparation methods are 100% vegetarian. We do not handle any meat, poultry, fish, or eggs in our facility. Our food items comply with the Food Safety and Standards Authority of India (FSSAI) definition and are marked accordingly (Green Dot).
Vegan on Demand: We offer a dedicated selection of vegan dishes. Many of our vegetarian items can also be prepared vegan upon explicit request.
Cross-Contamination Disclaimer: Please be aware that our 100% vegetarian kitchen handles dairy products (such as milk, paneer, ghee, dahi, and mawa). While we take strict precautions to prepare vegan orders separately, we cannot guarantee a 100% dairy-free environment. We advise customers with severe dairy allergies to exercise caution.
2. FSSAI Compliance
Nawabi Rasoi operates in full compliance with the Food Safety and Standards Authority of India (FSSAI).
Our FSSAI License No.: [Your 14-digit FSSAI License Number must be displayed here]
All food is prepared, cooked, and packed in a hygienic environment as per FSSAI standards.
3. Allergen Information
Our kitchen handles common allergens, including:
Dairy (Milk Products)
Gluten (Wheat)
Nuts (Peanuts, Cashews, Almonds, etc.)
Soy
Sesame
Customer Obligation: It is the customer's responsibility to inform us of any specific food allergies before placing an order. While we take care to prevent cross-contamination, we cannot be held liable for any allergic reactions.
4. Ordering & Cancellation Policy
Food on Demand: All our dishes are prepared fresh to order.
Cancellations: An order once placed and confirmed by us cannot be canceled or modified. No refunds will be provided for confirmed orders.
Payment: All payments must be made in full at the time of placing the order through our designated payment gateways.
5. Delivery Policy
Service Area: We deliver to select locations within Lucknow. We reserve the right to decline orders from outside our service area.
Third-Party Delivery: We may use third-party delivery partners (e.g., Swiggy, Zomato, or other services). Delivery times are estimates and not guaranteed.
Our Liability: Our liability for the food ceases once it has been handed over to the delivery partner. We are not responsible for delays, damage, or-spillage during transit caused by the delivery partner.
Order Acceptance: Please check your order upon delivery. Any complaints regarding order mismatch or quality must be raised within 30 minutes of delivery with photographic evidence.
6. Quality & Consumption
Packaging: We use high-quality, food-grade packaging to ensure freshness.
Immediate Consumption: Our food is cooked fresh and is intended for immediate consumption (within 90 minutes of delivery) for the best taste and food safety. We are not liable for any quality deterioration due to delayed consumption.
7. Governing Law & Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Your City, e.g., Lucknow], Uttar Pradesh.
📌 Summary for App/Platform Bios (Zomato/Swiggy)
This is a shorter version for your profile:
"Welcome to Nawabi Rasoi - Your Royal Indulgence!
We are a 100% Vegetarian & Vegan-Friendly cloud kitchen. All dishes are prepared fresh on demand.
🌱 FSSAI Lic. No.: [Your 14-Digit Number]
⚠️ Allergen Info: Our veg-only kitchen handles Dairy, Gluten, and Nuts.
Vegan Notice: We offer many vegan items! However, as we handle dairy (paneer, ghee), we cannot guarantee a 100% dairy-free environment for severe allergies. Please order with caution.
All orders are final. No cancellation."
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